Returns & Refunds Policy

Goods sold on this website are supplied in good faith. If, however, you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. Your item must be in the original packaging.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

We will refund the cost of the goods in full less the carriage costs incurred by us. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 3 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the refund or return is due to a faulty or incorrectly sent item then Fine Fettle Products will bear the cost of the return shipping. However we must be notified of the circumstances surrounding this prior to the goods being shipped back to us.

Returns Address: Pack-IT Hereford Ltd (Fine Fettle Products), Units 28/29 Foley Trading Estate, HEREFORD, HR1 2SF, United Kingdom.

Telephone customer services on 0800 612 7496. Your statutory rights remain unaffected.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at